Store Policies
Accepted Methods of Payment
We accept Credit Cards, Paypal, Money Orders and Personal Checks (with a 10-day hold for the check to clear).
You can shop at www.uniquelyequine.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram) [link to http://www.authorize.net/resources/howitworksdiagram/ ]. The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy http://www.authorize.net/company/privacy/.
If you prefer, we can process your transaction by phone. Call us at the telephone number at the bottom of this page during our business hours.
www.UniquelyEquine.com is registered with the Authorize.Net Verified Merchant Seal program.
Shipping Time
The time needed to ship merchandise will vary depending on the shipment's location, personalization orders and the particular time of year. All halters, leads and tack items are custom ordered, and, as such may take up to 3 weeks to prepare and ship. We do not carry stock of these items. Embroidered items, nylon tack and livestock halters may take up to 4 weeks to prepare and ship. Stall signs will normally ship within 2 weeks. Custom benches may take up to 4 weeks. Horsehair items normally take 2-4 weeks.
If you require items by a certain date, please contact me before placing your order to ensure that we can meet your requirements. I truly hate to disappoint anyone, and will be very honest in accepting an order only if I can meet your required date.
PERSONALIZED ITEMS ARE NOT RETURNABLE UNLESS DEFECTIVE.
Shipping Methods
Merchandise will be shipped using UPS Ground Service or USPS Priority Mail. In addition, some items may be shipped directly from the manufacturer to customers. We are not responsible for packages once they are shipped. Certain fragile items are shipped insured, but if you wish non-fragile items to be insured, you must note that on your order and shipping insurance charges will be billed separately.
Cancellations
Orders cancelled prior to actual shipment will be subject to restocking fees, at our discretion.
Items already cut or begun will be charged a restocking fee of up to 25%, depending on the degree of completion and costs incurred. EX: if nylon item is canceled prior to being cut, there will be no restocking fee. If nylon item is canceled after being cut, you will incur restocking fees, at our discretion. Once personalization of an item has begun (embroidery, painting, engraving, etc), even if not yet shipped, the order may not be canceled.
Damaged Shipment
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage or loss caused by the freight carrier.
Shipping Insurance
If you wish to have your non-fragile order insured, you must indicate that on your order before final checkout. You will be billed for the shipping insurance separately.
Manufacturers Defects
If a product appears to have a manufacturer’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufacturers defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Exchanges for Size
Sorry, no exchange on personalized items. Please double check sizing before placing your order.
Non-personalized, no custom trim nylon items - may be exchanged for another size if:
-They are clean, unused and still have tags on them. Sizes must be exchanged within 2 weeks of original ship date.
I am happy to work with you to get the size you really need. Customer will be responsible for return postage on the original items and pay for shipping the new sizes. In addition, there will be a 15% restocking fee.
Return Merchandise Policy
Customized merchandise and "The Mountain" T shirts are NOT RETURNABLE unless defective. Please check sizing charts carefully before ordering.
Permission for any return merchandise must be secured from our return department. You have 14 days from the ship date to request refunds. You must email the refund request to cathy@uniquelyequine.com (with "REFUND REQUEST" in the subject field). If the refund is approved, a return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
If you received a different product than initially purchased, the item must be returned with the following:
· All original contents (product, manuals, instructions, etc.).
· Original packaging.
Once you receive the return authorization information you can return the product according to the return information for a full refund less a 15% restocking fee at our discretion.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
